FAQ

Love it or return it. Simple. You have 30 days to return or exchange an item. Items must be unused and in original condition, with all packaging and tags.

• Exchanges: First one is free
• Returns: You'll receive a credit voucher with no expiration date once the item is received
• Proof of purchase required
• Final sale items are not eligible

We ship fast because waiting isn't fun.

• Standard: 2-5 business days
• Express: 1-2 business days
• International: 7-14 business days

You'll receive a tracking link once your order ships.

Yes, you can collect Monday to Friday, 9am-5pm, from our warehouse location in Vermont, Melbourne, Victoria.

Most orders are ready within 24 hours. You'll receive a text message when it's ready to collect with detailed instructions.

Need something urgently? Give us a call if you need a quick response.

Absolutely.

• Free shipping on orders over $150
• Free Click & Collect always
• First-time customers get 10% off their first order

Track your order in real-time via the link in your confirmation email or SMS.

If your order hasn't shipped yet, email us ASAP at hello@callacollective.com.au with your order number.

100%. We use encrypted, industry-standard payment systems to protect your personal info.

Minimum Numbers: If we don't reach the minimum number of attendees, Calla Collective reserves the right to cancel the workshop. In this case, you'll receive a full refund or credit.

Participant Cancellations:

• More than 48 hours before: Full refund or credit
• 12–48 hours before: Credit only
• Less than 12 hours: No refund or credit, but tickets are transferable

Photos: We may take photos/videos for promotional purposes. If you'd prefer not to be included, please email hello@callacollective.com.au and inform staff upon arrival.